Privacy Policy

1. Introduction  
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this website.

This website is operated by Koko Productions Ltd.  
Company Number: 05142237  
VAT Number: GB911744144  

 

2. Personal Information We Collect  

When you visit the site, we automatically collect certain information about your device, including:
- web browser  
- IP address  
- time zone  
- cookies installed on your device  

Additionally, as you browse the site, we collect information about:
- pages viewed  
- products viewed  
- referring websites or search terms  
- how you interact with the site  

 

3. Order Information  

When you make a purchase, we collect:
- name  
- billing address  
- shipping address  
- payment information  
- email address  
- phone number (if provided)  

 

4. How We Use Your Information  

We use your information to:
- fulfil and deliver your orders  
- process payments  
- communicate with you  
- provide customer support  
- improve and optimise our website  
- prevent fraud and ensure security  

 

5. Sharing Your Information  

We share your information with trusted third parties to operate our business, including:
- Shopify (our e-commerce platform)  
- payment processors  
- shipping providers (e.g. Royal Mail)  

We may also share your information to comply with legal obligations or protect our rights.

 

6. Cookies  

We use cookies to:
- keep track of your shopping cart  
- understand how customers use our site  
- improve performance and user experience  

You can choose to disable cookies in your browser settings.

 

7. Data Retention  

We retain your personal information for as long as necessary to fulfil orders and comply with legal obligations.

 

8. Your Rights  

Under UK data protection laws, you have the right to:
- access the personal data we hold about you  
- request correction of your data  
- request deletion of your data  
- object to or restrict processing  

To exercise these rights, please contact us using the details below.

 

9. Security  

We take reasonable precautions and follow industry best practices to protect your personal information.

 

10. Changes to This Policy  

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.

 

11. Contact  

For more information about our privacy practices, or if you have questions, please contact us at:

support@remedy.uk.com