Returns & Exchanges

Returns  

We hope you are happy with your purchase. However, if you are not completely satisfied, you may return your item within 14 days of receiving your order.

To be eligible for a return:
- items must be unused and in original condition  
- items must be returned in their original packaging  

Please note:
- customers are responsible for return shipping costs unless the item is faulty  
- original shipping costs are non-refundable  
- we recommend using a tracked service when returning items  

Before returning an item, please contact us at:  
support@remedy.uk.com

Return Address  

Returns should be sent to:

Remedy Fulfilment  
Unit 3
Whitworth Road  
Stevenage  
SG1 4QS  
United Kingdom  

Refunds  

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method. Please allow a few working days for the refund to appear in your account.

Exchanges  

We only replace items if they are defective or damaged.

If you need to exchange an item, please contact us at:  
support@remedy.uk.com

Damaged or Faulty Items  

If your item arrives damaged or faulty, please contact us within 7 days of delivery with details and photos where possible.

We will arrange a replacement or refund as appropriate.

Non-Returnable Items  

We do not accept returns on:
- items that have been used or worn  
- items not in their original condition  
- any items returned outside of the 14-day return window